Warranty Statement

WARRANTY STATEMENT

Our objective is your complete satisfaction with your purchase.

As per our warranty agreement, all new products are covered by a limited warranty. The Ditto Rider comes with a six-month warranty for the battery and joystick, and a one-year warranty for all other spare parts. Ditto Rider undertakes, within the warranty period, to repair any defects in material or workmanship or provide a refurbished product of equal value, at no charge except for shipping, handling, packing, return postage, and insurance costs, which are the customer’s responsibility.

The limited warranty excludes:

Labor or device failure due to misuse or negligence by the owner.
Non-durable components and parts subject to normal wear and tear requiring periodic replacement.

All warranty claims require proof of purchase and the serial number.

Please be aware that your warranty does not cover the following conditions:

Functional issues resulting from normal use and aging, such as surface coating and plating, or natural fading of resins.
Replacement of consumable materials due to wear and tear, including tires, fuses, plastic parts, glass parts, lubricants, etc.
Inspection, adjustment, oiling, cleaning, or other maintenance fees charged by unauthorized dealers or service centers.
Maintenance costs incurred at unauthorized service centers.
Failure to regularly check for issues as specified in the user manual.
Improper or incorrect maintenance of the product.
Unauthorized maintenance performed on the product.
Operation of the product contrary to the instructions in our manual, or overloading the wheelchair.
Any unauthorized modifications made to the wheelchair.
External factors such as soot, pharmaceuticals, bird droppings, acid rain, flying stones, metal powder, etc.
Natural disasters such as typhoons, floods, fires, earthquakes, etc., that cause damage to the product.

Please assist us in protecting the environment by refraining from disposing of this wheelchair or any of its components or batteries. Instead, return them to our service center or follow your local disposal regulations.